Le Duong Cashew Co., Ltd.

Privacy Policy

Effective date: October 19, 2026 (sections 13.1, 13.3, 13.4 and 13.6 updated; previous version September 28, 2026)

1. Scope

This Policy applies to personal data processed through leduongcashew.com, our B2B quotation and customer-support tools, Le Duong Chatbox, WhatsApp Business communications, and related business interactions with prospective buyers, customers, suppliers and other business contacts.

Our services are designed for business-to-business communications and are not directed to children.

2. Data we may collect or process

Depending on how you interact with us, we may collect, receive, process or store the following categories of data:

• Contact and profile information: name, company, job title, business email address, telephone number, WhatsApp number, country/market and profile information made available through the communication channel you use.
• Business inquiry and transaction information: products, grades, specifications, quantities, packaging, destination, Incoterms, commercial requirements, quotation requests, RFQ information, order-related information and other details you choose to provide.
• Messages and customer-support content: messages sent through our website, Chatbox or WhatsApp, language preferences, replies, clarifications, support history and related conversation metadata.
• Files and attachments: documents, images or other business materials that you choose to submit through supported features.
• Technical and security information: IP address, browser/device information, timestamps, session identifiers, security and anti-abuse signals, delivery status, read/status events, and technical logs needed to operate and secure our services.
• Website usage information: page visits, interactions, analytics and similar information collected through cookies or comparable technologies where permitted.
• Data received from Meta/WhatsApp: when you contact us through WhatsApp Business, we may receive the phone number or WhatsApp identifier used to contact us, profile/display information made available by WhatsApp, message content, and message or delivery metadata necessary to provide the service.

We do not require you to provide more information than is reasonably necessary for the relevant business purpose.

3. How we use personal data

We may process personal data for the following purposes:

• to receive, understand and respond to business inquiries;
• to prepare, review and manage RFQs, quotations and related commercial communications;
• to provide product information, technical clarification and customer support;
• to maintain conversation continuity and avoid duplicate or conflicting responses;
• to detect language and provide translation where appropriate;
• to use automated or AI-assisted tools to help classify inquiries, retrieve approved business information, draft or deliver responses, and route conversations to human staff where review is needed;
• to allow authorized Le Duong staff or supervisors to review, take over or respond to conversations;
• to operate, secure, monitor and improve our website, Chatbox and business systems;
• to prevent abuse, fraud, unauthorized access and other security incidents;
• to comply with applicable legal, regulatory, tax, accounting, trade, documentation or dispute-resolution obligations; and
• to establish, exercise or defend legal claims where necessary.

4. WhatsApp Business and Meta

Le Duong uses the WhatsApp Business Platform and related Meta services to communicate with business contacts. When you send a message to our WhatsApp Business number, Meta/WhatsApp processes information in accordance with its own terms and privacy practices, and may transmit relevant message and account data to Le Duong so that we can receive and respond to your communication.

We use WhatsApp data only for legitimate business communication, customer support, RFQ processing, service continuity, security and other purposes described in this Policy. We do not sell WhatsApp user data.

5. AI-assisted processing and human review

Some Le Duong Chatbox and customer-support functions may use artificial intelligence or automated processing to understand a message, identify relevant approved information, translate content, prepare a draft response, collect missing RFQ details or determine whether a human team member should review the conversation.

Automated processing is used to support our business team, not to make legally significant decisions about an individual. Authorized staff may review or take over conversations where commercial judgment, clarification, exception handling or other human supervision is appropriate.

6. Legal bases for processing

Where applicable law requires a legal basis, we process personal data as appropriate on one or more of the following grounds: your consent or clear request to communicate with us; steps necessary to respond to a request or enter into or perform a business relationship; our legitimate interests in operating and securing our B2B services and responding to business inquiries; and compliance with legal obligations.

7. When we share data

We may share personal data only as reasonably necessary with:

• Meta/WhatsApp and other communication-platform providers used to transmit messages;
• technology and service providers that support hosting, security, email, analytics, translation, AI processing, customer support or other business operations, subject to appropriate contractual and security safeguards;
• logistics, inspection, documentation or other business service providers when necessary to carry out a request or transaction;
• professional advisers where reasonably necessary; and
• public authorities or other parties when disclosure is required by law or necessary to protect rights, safety or security.

We do not sell or rent personal data to advertisers or data brokers.

8. International processing

Some service providers used by Le Duong may process data in countries other than the country where you are located. Where required, we use appropriate contractual, technical or organizational safeguards for such processing.

9. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy. Retention periods vary according to the type of information and the business context.

Operational session information may expire automatically after short service periods. Business inquiry, RFQ, quotation, support, contractual, compliance or dispute records may be retained for longer where needed to maintain business continuity, meet legal or accounting obligations, resolve disputes, enforce agreements or protect legitimate business interests.

When information is no longer required, we delete, anonymize or securely dispose of it in accordance with our operational and legal requirements.

10. Security

We use reasonable technical and organizational measures designed to protect personal data, including access controls, encrypted communications, server-side credential handling, restricted administrative access, security monitoring and other safeguards appropriate to the nature of the data and system.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Cookies, analytics and similar technologies

Our website may use necessary cookies, security technologies, analytics tools and similar technologies to keep services functioning, understand website performance, prevent abuse and improve user experience. Where required by applicable law, we will request consent before using non-essential technologies.

12. Your privacy rights and data deletion requests

Depending on applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or information about the personal data we hold about you, and in some cases to object to or withdraw consent for certain processing.

To request deletion of data collected through our website, Le Duong Chatbox or WhatsApp Business, email us at sales@leduongcashew.com with the subject “Privacy / Data Deletion Request”.

Please include enough information for us to identify the relevant records, such as the business email address or WhatsApp/telephone number used to contact us. We may ask for reasonable verification before acting on a request to protect customer information from unauthorized access or deletion.

We will review and respond to valid requests in accordance with applicable law. Some information may be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud, maintain security or establish, exercise or defend legal claims. Where deletion is not legally possible, we will restrict or minimize the data as appropriate.

13. Le Duong App (app.leduongcashew.com and the mobile apps)

The Le Duong App is our private B2B workspace for Le Duong staff, buyers and service partners (freight forwarders, laboratories, insurers, inspection, trucking, fumigation and customs brokers). It is available at app.leduongcashew.com and, once published, as the “Le Duong” app on the Apple App Store and Google Play. This section describes what is specific to the App; the other sections of this Policy continue to apply.

13.1 Signing in

To sign in you enter your business e-mail address and either a one-time 6-digit code that we send to that address (valid for 10 minutes, usable once) or a password you have set for your account. If you sign in with a password, you can add a second step with an authenticator app (two-factor authentication); some staff roles must set this up. We keep a password only as a one-way hash and the authenticator key only in encrypted form. Partners may also receive a time-limited link (24 hours) that opens one shared order. We store the e-mail address, display name, role, the time and method of sign-ins and a security log of actions taken in the App (including the IP address of the request, for abuse prevention). Session cookies are used only to keep you signed in and expire automatically (staff: 72 hours; buyers and partners: 7 days; partner links: 12 hours).

13.2 Business data in the App

The App holds the requests for quotation (RFQs) that buyers submit on this website, the product catalogue, quotations, orders, shipment tasks, partner documents (for example certificates of analysis, insurance certificates, bills of lading) and the related commercial records. Each partner sees only the orders and tasks shared with them. Buyers never enter prices in an RFQ. The App does not share its database, sessions or credentials with this website’s other tools.

13.3 Mobile apps and push notifications

The mobile apps use the same account and the same data as the web version. Staff who turn on notifications on the App’s Security page allow their browser to register with the browser maker’s push service; the App keeps that subscription (an endpoint address and keys) only to send short notices and stops using it when notifications are switched off, the device is removed or the account is closed. If you allow notifications, the App stores a device notification token so that we can send you short alerts (for example a new RFQ, a task that is due, a document that needs your review) through Apple Push Notification service or Firebase Cloud Messaging. Notification content is limited to a short business message; you can switch notifications off at any time in your device settings, and the token is deleted when you sign out on that device or delete your account. The mobile apps do not contain advertising or third-party tracking software, do not access your contacts, photos or location, and only open the camera or file picker when you choose to attach a document.

13.4 Retention specific to the App

Sign-in codes expire after 10 minutes and their records are deleted within 7 days; expired sessions and partner links are removed automatically; the security log is kept for as long as needed to protect the service and meet our legal obligations. Commercial records (RFQs, quotations, contracts, shipping and certificate documents) are kept for the periods required by Vietnamese accounting, tax and trade law and for the resolution of disputes, as described in section 9.

13.5 Deleting your App account

Buyers and partners can delete their own account by using the request page at leduongcashew.com/app-account-deletion and, in the mobile apps, directly under Account → Delete my account. Staff accounts are closed by a Le Duong administrator. Deleting an account ends all its sessions and links, removes the device notification tokens and the profile data (name, e-mail address, language) within 30 days. Records that we must keep by law or that document a concluded transaction (issued quotations, contracts, invoices, shipping and certificate documents) are retained for their statutory period with the personal data minimised, and are not used for any other purpose. You will receive a confirmation at the e-mail address of the account.

13.6 Processors used by the App

The App runs on Le Duong’s own server in Vietnam. E-mail codes and notices are sent through Zoho ZeptoMail (transactional e-mail); push notifications are delivered through Apple Push Notification service and Google Firebase Cloud Messaging; notifications to browsers are delivered through the push service of the browser maker (Apple, Google, Mozilla or Microsoft); backup copies of the App database are stored in Le Duong’s Google Drive account (Google Workspace). These providers process only the data needed to deliver the message or store the backup, under their own privacy terms.

13.7 Contact for the App

Questions about the Le Duong App, your App account, access for partners and staff, or App data and deletion requests: tech@leduongcashew.com.

14. Third-party services

Our website and communications may contain links to or use services operated by third parties. Their processing of personal data is governed by their own privacy terms. This Policy describes Le Duong’s processing and does not replace the privacy notices of Meta, WhatsApp or other third-party services.

15. Changes to this Policy

We may update this Privacy Policy when our services, technologies, legal requirements or data practices change. The current version will remain publicly available at this URL, and the effective date will be updated when material changes are made.

16. Contact us

Le Duong Cashew Co., Ltd.
Website: https://leduongcashew.com/
Email: sales@leduongcashew.com
Le Duong App (technical support, App accounts, App data): tech@leduongcashew.com
WhatsApp / Business phone: +84 886 106 677

If your inquiry concerns privacy, personal data or deletion, please use the subject line “Privacy / Data Deletion Request” so that it can be routed appropriately.