Le Duong Cashew Co., Ltd. · Le Duong App
Delete your Le Duong App account
This page is for buyers and service partners who have an account in the Le Duong App (app.leduongcashew.com and the Le Duong mobile apps). It explains how to delete the account, what is deleted, what we keep and for how long. Details are in section 13 of our Privacy Policy.
Option 1 — in the mobile app
Open the Le Duong app, go to Account → Delete my account, confirm with the one-time code that we send to the e-mail address of the account. The request is recorded immediately and the account is closed at once.
Option 2 — by e-mail (web or mobile)
- From the e-mail address of the account, write to tech@leduongcashew.com with the subject “Le Duong App – Account deletion”.
- We reply to that address with a short confirmation question (so that nobody else can close your account).
- Once you confirm, the account is closed within 2 working days and the personal data listed below is deleted within 30 days. You receive a final confirmation by e-mail.
Le Duong staff accounts are closed by a Le Duong administrator inside the App; staff members ask their administrator.
What is deleted
- your account (display name, e-mail address, language preference) and its role;
- all sessions, sign-in codes and partner links of the account;
- device notification tokens of the mobile apps;
- drafts and unsent messages that belong to the account.
What we keep, and for how long
- Commercial records that document a concluded or ongoing transaction — requests for quotation, quotations, proforma invoices and contracts, shipping documents, certificates and invoices — are kept for the period required by Vietnamese accounting, tax and trade law (in general 10 years for accounting vouchers) and for the resolution of disputes. Personal data in them is minimised to what the record needs (for example the company and the contact person named on a contract).
- Security log entries (sign-ins, actions, IP address) are kept for up to 12 months to protect the service and are not used for any other purpose.
- Backups of the App database are overwritten on their normal cycle (at most 30 days); deleted accounts are not restored from a backup.
Deleting an App account does not delete data you gave us through other channels (this website’s forms, Le Duong Chatbox, WhatsApp, e-mail). For those, see the data deletion request section of the Privacy Policy.
Contact
Le Duong Cashew Co., Ltd.
Email: tech@leduongcashew.com
WhatsApp / Business phone: +84 886 106 677
Developer of the Le Duong App on the Apple App Store and Google Play: Le Duong Cashew Co., Ltd., Quarter 4, Phuoc Binh Ward, Dong Nai, Vietnam.
